Privacy Policy

Personal Information

We collect personal information that you provide to us directly when you:

• Create an account (name, email address, phone number, password)

• List a vehicle for sale (vehicle details, photos, contact information)

• Contact sellers or buyers (messages, inquiries)

• Subscribe to our newsletter or marketing communications

• Participate in surveys, contests, or promotions

• Contact our customer support team

Usage Data

We automatically collect information about how you interact with our platform, including:

• Pages visited, search queries, and browsing patterns

• Time and date of visits, time spent on pages

• Referral sources and exit pages

• Clicks, scroll depth, and interaction with features

• Saved searches, favorites, and watchlists

Device Information

We collect information about the device you use to access Carsooq:

• IP address and approximate geographic location

• Browser type, version, and language settings

• Operating system and device type (mobile, tablet, desktop)

• Screen resolution and display settings

• Unique device identifiers and mobile network information

We use the information we collect for the following purposes:

Service Provision

• Create and manage your account

• Enable you to list vehicles for sale

• Facilitate communication between buyers and sellers

• Process transactions and payments

• Provide customer support and respond to inquiries

• Send transactional notifications (account updates, listing status)

Platform Improvement

• Analyze usage patterns to improve user experience

• Develop new features and functionality

• Conduct research and testing

• Optimize search results and recommendations

• Fix bugs and technical issues

Marketing & Communication

• Send promotional emails about new features and offerings

• Provide personalized content and recommendations

• Send newsletters and market updates

• Notify you about similar vehicles or price changes

• Conduct surveys to gather feedback

Security & Fraud Prevention

• Detect and prevent fraudulent activity

• Verify user identity and prevent spam

• Enforce our Terms of Service

• Protect the rights and safety of our users

• Comply with legal obligations and law enforcement requests

We do not sell your personal information. We may share your information in the following circumstances:

With Other Users

When you list a vehicle or contact a seller, certain information (name, phone number, email) may be visible to other users to facilitate transactions. You control what information you share in your listings and communications.

Service Providers

We share information with third-party service providers who perform services on our behalf:

• Hosting and infrastructure providers

• Payment processors and financial institutions

• Email and SMS delivery services

• Analytics and data analysis providers

• Customer support platforms

• Security and fraud prevention services

Business Transfers

If Carsooq is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests

• Enforce our Terms of Service and other agreements

• Protect the rights, property, or safety of Carsooq, our users, or others

• Investigate fraud or security issues

We use cookies and similar tracking technologies to collect and track information about your activity on Carsooq.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the platform to function properly. They enable core functionality such as security, authentication, and session management. You cannot opt out of these cookies.

Analytics Cookies

These cookies help us understand how visitors interact with our platform by collecting and reporting information anonymously. We use Google Analytics and similar services to analyze traffic and usage patterns.

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences, location, language settings, and saved searches.

Advertising Cookies

These cookies are used to deliver relevant advertisements to you based on your interests. They may also limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies

• Block third-party cookies

• Block all cookies from specific websites

• Delete all cookies when you close your browser

Please note that disabling cookies may affect the functionality of Carsooq and limit your ability to use certain features.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL/TLS encryption for data transmission

• Secure password hashing and storage

• Regular security audits and vulnerability assessments

• Firewall protection and intrusion detection systems

• Access controls and authentication mechanisms

• Regular data backups and disaster recovery procedures

• Employee training on data protection and privacy

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Important: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

You have certain rights regarding your personal information. Depending on your location, these rights may include:

Access & Portability

You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.

Correction

You can update or correct your personal information at any time through your account settings. If you need assistance, contact our support team.

Deletion

You have the right to request deletion of your personal information. We will delete your data unless we have a legitimate reason to retain it (e.g., legal obligations, fraud prevention, or completing transactions).

Opt-Out of Marketing

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email or updating your communication preferences in your account settings. Please note that you will still receive transactional emails related to your account and activity.

Object to Processing

You have the right to object to certain types of processing of your personal information, including processing for direct marketing purposes.

Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Carsooq is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not use our services or provide any information to us.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information immediately.

If you believe we might have information from or about a child under 18, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.

If we make material changes to this policy, we will notify you by:

• Sending an email to the address associated with your account

• Posting a prominent notice on our platform

• Requiring you to acknowledge the updated policy upon your next login

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email

[email protected]

Mailing Address

Carsooq Privacy Team
1234 Auto Plaza Drive
Dubai, United Arab Emirates

Response Time

We aim to respond to all privacy-related inquiries within 48 hours during business days. For urgent matters, please mark your email as "Urgent" in the subject line.